MaraManager

Features

Built-in CRM

Maintaining your client relationships constantly is the key to maximize conversion rate and optimize client experience.

  • Sales
    Pipeline

    MaraManager builds structured sales pipeline to help you to track conversion progress from initial inquiries to paying clients. Follow-up and visa expiry reminders pop out automatically to prevent agents from missing out these important dates.

  • Manage
    Partnerships

    MaraManager understands the majority of agent companies operate with partners such as institutions, sub-agents, lawyer firms and other service providers. Equipped with agreement management, commission management, payment recording and more functionality, you can easily manage these parties.

  • Migration and
    Education Agents

    Clients types, services and workflows could be big differences from business to business, so general CRM system couldn’t fit your company perfectly. MaraManager is the troubleshooter: born to serve Australian migration and education agents. You can see improvements from clients’ data entry, as MaraManager collects English test results, visa and qualification history, employment background and more you need for your practices. Furthermore, staffs in different positions such as MARA agents, education counsellors, assistants and accountants to work collaboratively in an agent company.

CRICOS and Visa Database

MaraManager does not stop at CRM--it’s a comprehensive system that integrates education and immigration business seamlessly. Database keeps updated weekly to ensure all information is up-to-date.

  • CRICOS Institutions and Courses

    The embedded CRICOS database gives agents direct access to all information about institutions and courses in as much detail as CRICOS website. Agents can easily manage partnered institutions, filter search results and create course application with one click. Let MaraManager complete the rest matters for you, which includes recording the number of applicants and enrolments of each institution, and reporting achievement of KPI.

  • Visas

    Visa database comprises all visa subclass offered by Department of Home Affairs. Simply create an application case by selecting a subclass without entering any information manually. You can easily click on the link redirecting to the particular website page of visa subclass for more information.

ImmiAccount and VEVO Check

Manage all matters related to visa application via MaraManager and sync in-real-time through to ImmiAccount.

  • Embedded ImmiAccount

    The embedment of ImmiAccount enables MARA agents to lodge visa application, upload documents, and track progress within the system.Upon handling all matters in MaraManager, the online forms and lodgements fill directly from clients’ information saved in the system, and any changes to online application progression and decisions will be tracked and recorded. In simple terms, it’s just as same as if you have logged in ImmiAccount of Department of Home Affairs, and even more convenient and efficient.

  • One-click VEVO Check

    VEVO integration enables agents to do VEVO Check at click of a button. The VEVO PDF document will be saved as a record automatically and clients’ visa details will be extracted and auto-fill information sheet. Automatic reminder pops out when approaching a visa expiry date, and then you can notify your clients by built-in email tool, hence getting rid of any risk of expired visa, improving customer service and generating profitable opportunities without extra effort.

Highly Automated Workflow

Boost your productivity with professional and practical workflow designed specifically for immigration and education agent company.

  • Unique and Powerful

    Check off everything required at each step before moving to the next milestone ensuring everything will be done according to plan. Every staff assigned to a case can easily track case progress as system clearly shows where the case is stepping on such as collecting clients’ documents according to checklist, requesting for CoE and sending out email. Furthermore, the section of history activities and notification center are gathered to make assurance that you will be well informed if there is any change to the case.

  • Easy Case Management

    MaraManager team consulted more than ten agent companies to build comprehensive and simplified workflows customized for this industry. We understand in addition to visa and course consulting services, the diverse eco-chain comprises lots of business such as students’ accommodation, airport pickup, investment strategy and more services, and they all have unique workflows. Therefore, MaraManager has built-in unique worflow engine to power all your business in the whole eco-chain.

Passport + ID Card OCR

Innovate the way data entry with OCR technology.

  • Ultimately Save Time

    MaraManager utilizes the forefront OCR (Optical Character Recognition) technology with addition of AI to minimize your time spending on data entry. The contents of passport, credit card, ID card and business card could be digitalized and saved automatically, which means you can fill up clients’ profile in details in just 2 seconds. Face identification technology can recognize and save clients’ passport photo as avatar to help you to identify clients quickly.

  • Improve Data Accuracy

    OCR technology also minimizes evitable mistakes of data entry by reducing reliance on manual work. The unrivalled accuracy is crucial to both agents and clients as any typo or blurry information could cause serious consequences. Let AI take over these daily routines and you can focus on serving your clients.

Reporting

As a decision maker in your agent company, you always want to know up-to-date summarized information and data analysis to get the insights of your business.

  • Understand Your Business

    MaraManager’s powerful reporting functionality provides detailed analytical reports including sales performance of staffs and sales funnel of each campaign. These reports not only assist you to identify the most profitable services, but also determine any areas of concern.

  • Custom Reporting

    Our technical experts can provide Microsoft PowerBI integration service if you need custom reports.

File Manager

Getting rid of a vast amount of paper documentation or unstable hosting servers with MaraManager increases security and efficiency at a lower cost.

  • Anytime
    Anywhere

    MaraManager is a truly cloud-based case management system which means you can access all your data and files stored in the system anytime anywhere. All you need to work is a computer with internet connection. Carrying documents across the town is the story of the past when you work with MaraManager.

  • Drag-and-drop +
    Simple Interface

    Probably DropBox has impressed you with its simple approach and interface, so does MaraManager. You can easily create folders and download documents, and upload files with drag-and-drop. Every folder is created as sharing or private to ensure documents can only be viewed by whom is allowed to.

  • Full Text
    Search

    MaraManager’s advanced search tool can quickly locate any file or folder by simply inputting key words.

Customizable PDF Templates

The PDF documents delivered to clients are the best way to show your profession, attitude and customer service.

  • Dynamic
    Generation

    One of the benefits of digitalized template is its flexibility as no two cases are exactly same. MaraManager allows users to configure document checklists, quotations and invoices for individual clients so that these PDF documents are dynamically generated case by case.

  • 100% Same As
    Your Existing Templates

    Don’t worry if you are using your own templates that have special design. MaraManager can customize the PDF templates in the system to 100% match your existing templates. A load of PDF templates are converted from static into dynamic by MaraManager seamlessly.

Data Security

Cloud security at InClient is always the highest priority.

  • Hosted
    By AWS

    In order to provide you with a secure, fast reliable, and infinitely expandable cloud platform, InClient utilizes industry-leading Amazon Web Services (AWS), the same service provider as used by NASA, Airbnb and Netflix. Trusted by over a million customers worldwide, AWS employs state-of-the-art physical and digital security procedures.

  • End-To-End
    Encryption

    Any time your data is transmitted over the Internet, it is encrypted with RSA 256-bit encryption HTTPS technology, making it as secure as Internet banking and ensuring that it can’t be viewed or altered.

  • Your Data
    Belongs To You

    You always retain ownership of your data and can request a full export of your database and files at any time – no question asked. For more information on our security, please read Security Statement.

Maintaining your client relationships constantly is the key to maximize conversion rate and optimize client experience.

Sales Pipeline

MaraManager builds structured sales pipeline to help you to track conversion progress from initial inquiries to paying clients. Follow-up and visa expiry reminders pop out automatically to prevent agents from missing out these important dates.

Manage Partnerships

MaraManager understands the majority of agent companies operate with partners such as institutions, sub-agents, lawyer firms and other service providers. Equipped with agreement management, commission management, payment recording and more functionality, you can easily manage these parties.

Migration and Education Agents

Clients types, services and workflows could be big differences from business to business, so general CRM system couldn’t fit your company perfectly. MaraManager is the troubleshooter: born to serve Australian migration and education agents. You can see improvements from clients’ data entry, as MaraManager collects English test results, visa and qualification history, employment background and more you need for your practices. Furthermore, staffs in different positions such as MARA agents, education counsellors, assistants and accountants to work collaboratively in an agent company.

MaraManager does not stop at CRM--it’s a comprehensive system that integrates education and immigration business seamlessly. Database keeps updated weekly to ensure.

CRICOS Institutions and Courses

The embedded CRICOS database gives agents direct access to all information about institutions and courses in as much detail as CRICOS website. Agents can easily manage partnered institutions, filter search results and create course application with one click. Let MaraManager complete the rest matters for you, which includes recording the number of applicants and enrolments of each institution, and reporting achievement of KPI.

Visas

Visa database comprises all visa subclass offered by Department of Home Affairs. Simply create an application case by selecting a subclass without entering any information manually. You can easily click on the link redirecting to the particular website page of visa subclass for more information.

Manage all matters related to visa application via MaraManager and sync in-real-time through to ImmiAccount.

Embedded ImmiAccount

The embedment of ImmiAccount enables MARA agents to lodge visa application, upload documents, and track progress within the system.Upon handling all matters in MaraManager, the online forms and lodgements fill directly from clients’ information saved in the system, and any changes to online application progression and decisions will be tracked and recorded. In simple terms, it’s just as same as if you have logged in ImmiAccount of Department of Home Affairs, and even more convenient and efficient.

One-click VEVO Check

VEVO integration enables agents to do VEVO Check at click of a button. The VEVO PDF document will be saved as a record automatically and clients’ visa details will be extracted and auto-fill information sheet. Automatic reminder pops out when approaching a visa expiry date, and then you can notify your clients by built-in email tool, hence getting rid of any risk of expired visa, improving customer service and generating profitable opportunities without extra effort.

Boost your productivity with professional and practical workflow designed specifically for immigration and education agent company.

Unique and Powerful

Check off everything required at each step before moving to the next milestone ensuring everything will be done according to plan. Every staff assigned to a case can easily track case progress as system clearly shows where the case is stepping on such as collecting clients’ documents according to checklist, requesting for CoE and sending out email. Furthermore, the section of history activities and notification center are gathered to make assurance that you will be well informed if there is any change to the case.

Easy Case Management

MaraManager team consulted more than ten agent companies to build comprehensive and simplified workflows customized for this industry. We understand in addition to visa and course consulting services, the diverse eco-chain comprises lots of business such as students’ accommodation, airport pickup, investment strategy and more services, and they all have unique workflows. Therefore, MaraManager has built-in unique worflow engine to power all your business in the whole eco-chain.

Innovate the way data entry with OCR technology.

Ultimately Save Time

MaraManager utilizes the forefront OCR (Optical Character Recognition) technology with addition of AI to minimize your time spending on data entry. The contents of passport, credit card, ID card and business card could be digitalized and saved automatically, which means you can fill up clients’ profile in details in just 2 seconds. Face identification technology can recognize and save clients’ passport photo as avatar to help you to identify clients quickly.

Improve Data Accuracy

OCR technology also minimizes evitable mistakes of data entry by reducing reliance on manual work. The unrivalled accuracy is crucial to both agents and clients as any typo or blurry information could cause serious consequences. Let AI take over these daily routines and you can focus on serving your clients.

As a decision maker in your agent company, you always want to know up-to-date summarized information and data analysis to get the insights of your business.

Understand Your Business

MaraManager’s powerful reporting functionality provides detailed analytical reports including sales performance of staffs and sales funnel of each campaign. These reports not only assist you to identify the most profitable services, but also determine any areas of concern.

Custom Reporting

Our technical experts can provide Microsoft PowerBI integration service if you need custom reports.

Getting rid of a vast amount of paper documentation or unstable hosting servers with MaraManager increases security and efficiency at a lower cost.

Anytime Anywhere

>MaraManager is a truly cloud-based case management system which means you can access all your data and files stored in the system anytime anywhere. All you need to work is a computer with internet connection. Carrying documents across the town is the story of the past when you work with MaraManager.

Drag-and-drop + Simple Interface

Probably DropBox has impressed you with its simple approach and interface, so does MaraManager. You can easily create folders and download documents, and upload files with drag-and-drop. Every folder is created as sharing or private to ensure documents can only be viewed by whom is allowed to.

Full Text Search

MaraManager’s advanced search tool can quickly locate any file or folder by simply inputting key words.

The PDF documents delivered to clients are the best way to show your profession, attitude and customer service.

Dynamic Generation

One of the benefits of digitalized template is its flexibility as no two cases are exactly same. MaraManager allows users to configure document checklists, quotations and invoices for individual clients so that these PDF documents are dynamically generated case by case.

100% Same As Your Existing Templates

Don’t worry if you are using your own templates that have special design. MaraManager can customize the PDF templates in the system to 100% match your existing templates. A load of PDF templates are converted from static into dynamic by MaraManager seamlessly.

Cloud security at InClient is always the highest priority.

Hosted By AWS

In order to provide you with a secure, fast reliable, and infinitely expandable cloud platform, InClient utilizes industry-leading Amazon Web Services (AWS), the same service provider as used by NASA, Airbnb and Netflix. Trusted by over a million customers worldwide, AWS employs state-of-the-art physical and digital security procedures.

End-To-End Encryption

YAny time your data is transmitted over the Internet, it is encrypted with RSA 256-bit encryption HTTPS technology, making it as secure as Internet banking and ensuring that it can’t be viewed or altered.

Your Data Belongs To You

You always retain ownership of your data and can request a full export of your database and files at any time – no question asked. For more information on our security, please read Security Statement.

As a decision maker in your agent company, you always want to know up-to-date summarized information and data analysis to get the insights of your business.

Understand Your Business

MaraManager’s powerful reporting functionality provides detailed analytical reports including sales performance of staffs and sales funnel of each campaign. These reports not only assist you to identify the most profitable services, but also determine any areas of concern.

Custom Reporting

Our technical experts can provide Microsoft PowerBI integration service if you need custom reports.